1. Our Commitment
At Woodarck, a brand of Bansal Forest Products Pvt. Ltd. (House of Vrikshat), Kaithal, Haryana, India we want you to love your furniture. If something is wrong, we will make it right.
2. Eligibility
You may request a return within [RETURN WINDOW, e.g. 7 days] of delivery if the item arrives damaged, defective, or significantly different from what was ordered. The item must be unused and in its original condition/packaging.
3. Non-Returnable Items
Custom-made / made-to-order pieces and items damaged through misuse are not eligible for return, except in the case of a manufacturing defect or transit damage.
4. How to Request
Email [SUPPORT EMAIL] with your order number and clear photos of the issue within the return window. Our team will respond with the next steps.
5. Refunds
Approved refunds are processed to the original payment method via Razorpay within [REFUND TIMELINE, e.g. 7u201310 business days]. COD orders are refunded via bank transfer/UPI.
6. Damaged in Transit
Please inspect your furniture on delivery. Report any transit damage within [DAMAGE REPORT WINDOW, e.g. 48 hours] with photos for a quick resolution.
7. Contact
Email: [SUPPORT EMAIL] | Phone: [PHONE]